Pension Account Transfer

The United Bank of Albania informs its clients that the Pension Transfer service is now available – a dedicated service for retired individuals, in accordance with Law No. 100/2023 “On the payment account with basic services.”

What is the Basic Pension Account?

The Basic Pension Account is a current account dedicated exclusively to resident pensioners in Albania, enabling them to receive their pension securely, quickly, and at no cost.

Main Benefits

• Opening, maintenance, and closing with no commission.
• The account is offered only in Albanian Lek (ALL).
• Withdrawals at any time at ATMs and bank counters.
• Use of debit card and online services 24/7.
• Deposit, transfer, and basic payment services free of charge for retirement, social, family, or disability pensions.

Who Can Benefit?

All pensioner individuals who wish to receive their pension with our bank and do not hold another pension account at another banking institution.

Key Conditions

• Cannot be used for financing products.
• The client must declare their proof‑of‑life twice a year: in March and September.

Required Documents

• A valid identification document (ID card or passport).
• Pension certificate or pension booklet.
• Any other document that may be required by the bank.

When Can the Bank Close the Account?

• If the account is used for unlawful purposes.
• When the client is no longer a resident.
• If inaccurate information is provided during account opening.
• If the client opens another pension account at a different bank.

Services included in the Payment Account

• Services that enable the opening, operation and closing of the account;
• Deposit of funds;
• Withdrawal of funds at counters and ATMs within the Republic of Albania;
• Direct debits;
• Payment transactions through a bank card, including online payments;
• Credit transfers, including periodic payments, at terminals and bank counters and online platforms.

Procedures for opening a payment account with basic services

• The customer submits the request/applies for opening the account;
• He/She declares not having a payment account with basic services in other banks.
• Gives consent for the verification of the given statement;
• UBA Bank performs the opening of the payment account with basic services within 10 working days after receiving the complete application.
• In case of rejection, the consumer is notified within 15 days from the application.

The bank reserves the right to close the customer’s account, in case:

• The customer has used the payment account for illegal purposes;
• There has been no transaction in the payment account for more than 24 consecutive months;
• The customer has submitted incorrect information to open a payment account with basic services
• The consumer no longer enjoys the status of resident in the Republic of Albania;
• The customer has opened a second payment account in the Republic of Albania, which allows him to use the basic services offered to him simultaneously under this contract.